California VoIP E9-1-1 Deployment Description
Voice over Internet Protocol (VoIP) is becoming an alternative to traditional phone service and the goal of the CA E9-1-1 VoIP Deployment is to get the registered location information of a VoIP user to the most appropriate public safety answering point (PSAP) via statewide standards using the 9-1-1 network.
The California 9-1-1 Emergency Communications Office (9-1-1 Office) is the primary contact to coordinate the deployment in accordance to the Federal Communications Commission (FCC) mandate 05-116A1 issued 5/20/2005. Specifically, VoIP i2 specifies that VoIP Service Providers (VSPs) shall route their calls into the 9-1-1 network and send the registered user location information to a designated PSAP.
Most VSPs will work with a database provider known as a Voice Positioning Center (VPC) and have access to the 9-1-1 network via an Emergency Services Gateway (ESGW). VPCs are used to store and update registered user location information and then provide the information to the PSAPs when a 9-1-1 call is made. ESGWs are those entities, typically Competitive Local Exchange Carriers (CLECs), that provide the connection interface into the 9-1-1 network.
Our mission, together with the local exchange carriers, PSAPs, VSPs, VPCs, and ESGWs, on this deployment is to implement the best "comparable E9-1-1" service for the VoIP user that calls 9-1-1 in California and keep the network reliable and dependable.
For questions specific to the VoIP deployment, email Donna Pena at donna.pena@state.ca.gov or contact her at (916) 657-6116.
IMPORTANT NOTE: In accordance with Governor Schwarzenegger's Executive Order, State Government Offices will be closed the first three Fridays of each month through June of 2010. The State 9-1-1 Office will not be open for business on these days.
CA VoIP E9-1-1 Deployment Information (for VSPs, VPCs, ESGWs)
- CA VoIP E9-1-1 Network Connectivity Process Flow- 1/2006 (pdf)
- CA VoIP E9-1-1 Acceptance Test Criteria - 1/2006 (pdf)
- CA VoIP E9-1-1 Deployment Flow Chart - 4/2006 (pdf)
- CA VoIP E9-1-1 Requirements Document (Future)
CA VoIP E9-1-1 Deployment Related Forms and Publications
CA VoIP E9-1-1 PSAP & County Coordinator Information
- VoIP E9-1-1 GIS Shape File Recommendations - 8/16/2006 (pdf)
- CA VoIP Important PSAP Information - 10/2005 (pdf)
- CA VoIP 9-1-1 Office Memo 06-01 Deployment of VoIP in California PSAPs (pdf)
- CA VoIP E9-1-1 i2 ALI Display - 11/2009 (pdf)
- CA Telematics E9-1-1 ALI Display - 10/2009 (pdf)
CA VoIP E9-1-1 Reference Information
- FCC Consumer Advisory VoIP and 9-1-1 Service - FCC web link (pdf)
- NENA Master Glossary - 11/2005 (pdf)
CA VoIP Presentations
- 2009 CalNENA - CA VoIP E9-1-1 Statewide Deployments (PowerPoint) (pdf)
- 2008 CalNENA - CA VoIP E9-1-1 Statewide Deployments (PowerPoint) (pdf)
- CA E9-1-1 VoIP Deployment Statewide (Presented by Donna Pena) (CALNENA 1/2007)
- CALNENA CA VoIP Deployment to the PSAP (Presented by Brian Acosta) (CALNENA 1/2007)
- CA E9-1-1 APCO Wireless & VoIP Presentation - 5/2006 (pdf)