Publications / Public Safety Communications Office - California Technology Agency

Karen Wong, Director for the Public Safety Communications Office

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Publications

California 9-1-1 Emergency Communications Office

9-1-1 Operations Manual - State of California Emergency 9-1-1 Program Manual
9-1-1 Fact Sheets and FAQs
- 9-1-1 Fact Sheet - Enhanced 9-1-1 Grant Project
- 9-1-1 Fact Sheet - Routing on Empirical Data (RED) Project
- 9-1-1 Fact Sheet - Emergency Call Tracking System (ECaTS)
- 9-1-1 CPE FAQs - Customer Premise Equipment Frequently Asked Questions
General Publications
- 9-1-1 Newsletter - Past Issues
  - April 2012, Volume 3, Issue 1 (pdf)
  - August 2011, Volume 2, Issue 3 (pdf)
  - May 2011, Volume 2, Issue 2 (pdf)
  - February 2011, Volume 2, Issue 1 (pdf)
  - December 2010, Volume 1, Issue 3 (pdf)
  - August 2010, Volume 1, Issue 2 (pdf)
  - June 2010, Volume 1, Issue 1 (pdf)
- Local Government Agency Information Packet
- Purchasing Authority Manual
Wireless, VoIP, and Next Generation E9-1-1 Publications
- CA 9-1-1 Comparison of Network Call Types
- BSA Audit Report of Wireless E9-1-1 - Wireless E9-1-1 Supplemental Information
- Wireless Brochure - Available to Download and Print or to Order Copies of This Brochure Please Contact Your 9-1-1 Office Consultant
- VoIP Brochure - To Order Copies of This Brochure Please Contact Your 9-1-1 Office Consultant
- Next Generation E9-1-1 Network Project Summary Report (April 2003) - Next Generation E9-1-1 Network Project Description
Legislative Reports and Publications
- An Analysis of Gaps in Statewide 9-1-1 Services - Report to the Legislature (February 2007)
- 3-1-1 Report to the Governor and Legislature, February 23, 2001 - State of California 9-1-1/N-1-1 Legislation Information

Office of Public Safety Communications Services (OPSCS)

Public Safety Communications Office Service Descriptions & Rates